Terms of service

ARTICLE 1 - DEFINITIONS

In these general terms and conditions, the following definitions apply:

  • Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
  • Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
  • Long-term transaction: A distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.
  • Durable data carrier: Any means that enables the consumer or entrepreneur to store information addressed to them personally, in a way that allows future consultation and unchanged reproduction of the stored information.
  • Right of withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period.
  • Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.
  • Distance contract: A contract concluded within the framework of an organized system by the entrepreneur for remote sales of products and/or services, where only one or more remote communication techniques are used up to and including the conclusion of the contract.
  • Remote communication technology: A means that can be used to conclude a contract without the consumer and the entrepreneur being together in the same place at the same time.
  • General terms and conditions: These general terms and conditions of the entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

Royal Rotterdam
Business address: 3201 SE 55th St, Oklahoma City, Oklahoma 73135, USA
Warehouse address: Jules Verneweg 24, 7821AE Emmen
Email: support@purposewear.co.uk
Phone number: +447476504810

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded where the terms can be viewed and that they will be sent free of charge at the consumer’s request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier.

If specific product or service terms apply in addition to these general terms, the second and third paragraphs apply correspondingly, and the consumer may always invoke the most favorable provision in case of conflicting conditions.

If any provision of these general terms and conditions is found to be wholly or partially void or voidable, the remaining provisions shall remain in full force and effect, and the void or voidable provision will be replaced by a provision that best approximates the original intent.

Unregulated situations shall be assessed in accordance with the spirit of these general terms and conditions.

ARTICLE 4 - THE OFFER

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.

The offer includes a complete and accurate description of the products and/or services offered. If images are used, they represent the products and/or services truthfully. Apparent mistakes or errors in the offer do not bind the entrepreneur.

Each offer includes clear information about the rights and obligations associated with acceptance, including:

  • The price, excluding clearance costs and import duties, which are the customer’s responsibility.
  • Any applicable shipping costs.
  • The method by which the contract is concluded and the required steps.
  • Whether the right of withdrawal applies.
  • Payment, delivery, and execution terms.
  • The deadline for accepting the offer or the period during which the price is guaranteed.
  • The applicable communication costs if charged differently than the basic rate.
  • Whether the contract will be archived and how the consumer can access it.
  • How the consumer can check and correct data before submitting an order.
  • Available languages for the contract.
  • Relevant codes of conduct adhered to by the entrepreneur and where they can be reviewed.
  • The minimum contract duration for long-term transactions.

ARTICLE 5 - THE AGREEMENT

The agreement is concluded when the consumer accepts the offer and meets the stated conditions.

If acceptance is made electronically, the entrepreneur immediately confirms receipt of the acceptance electronically. The consumer may dissolve the contract as long as this confirmation has not been received.

If the agreement is concluded electronically, the entrepreneur takes appropriate security measures for electronic data transfer. If electronic payment is possible, security measures will be in place.

The entrepreneur may investigate whether the consumer can meet payment obligations and other relevant factors. If there are good reasons to refuse the agreement, the entrepreneur may reject an order or impose additional conditions.

Upon product or service delivery, the consumer receives written information about:

  1. The entrepreneur’s contact address for complaints.
  2. The conditions and method for exercising the right of withdrawal.
  3. Guarantees and after-sales service.
  4. Information required under Article 4(3), unless already provided.
  5. Cancellation terms for agreements exceeding one year or indefinite duration.

For long-term transactions, the above applies only to the first delivery.

Every agreement is subject to sufficient availability of the relevant products.

ARTICLE 6 - RIGHT OF WITHDRAWAL

Consumers may cancel purchases within 14 days without stating a reason. This period starts the day after receiving the product.

During this period, the consumer must handle the product and packaging with care and return it in its original condition and packaging.

If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur in writing or via email within 14 days of receipt. The product must be returned within 14 days after notification. Proof of timely return (e.g., a shipping receipt) is required.

If the consumer does not exercise the right of withdrawal within the specified periods, the purchase is final.

ARTICLE 7 - COSTS OF WITHDRAWAL

The consumer bears the cost of returning products.

If a payment has been made, the entrepreneur will refund the amount within 14 days after withdrawal, provided that the returned product has been received or conclusive proof of return is provided.

ARTICLE 8 - EXCLUSION OF WITHDRAWAL RIGHT

The right of withdrawal does not apply if:

  • The product is made according to consumer specifications.
  • The product is clearly personal.
  • The product cannot be returned due to its nature.
  • The product deteriorates quickly.
  • Price fluctuations are beyond the entrepreneur’s control.
  • The product is a newspaper or magazine.
  • The seal of audio/video recordings or software has been broken.
  • The product is a hygiene item with a broken seal.

Services such as accommodation, transport, and leisure activities with a fixed date are also excluded.

ARTICLE 9 - PRICING

Prices remain unchanged during the validity period except for VAT changes.

If prices are subject to financial market fluctuations beyond the entrepreneur’s control, this will be clearly stated in the offer.

Consumers cannot claim compensation if prices decrease after purchase.

ARTICLE 16 - SMS MARKETING

By agreeing to purposewear.co.uk SMS marketing at checkout or through registration tools, you consent to receiving recurring SMS messages (including order updates, abandoned cart reminders, marketing offers, and transactional texts) even if your number is on a national Do-Not-Call list.

Message frequency varies. Consent is not a condition for purchase.

To stop receiving SMS messages, reply STOP to any message or use the unsubscribe link. Alternate opt-out methods will not be considered valid. Message and data rates may apply.

For help, reply HELP or contact us at (https://purposewear.co.uk/pages/contact).

We reserve the right to change the phone numbers or shortcodes used for the Service. We are not responsible for failures, delays, or errors in information transmission.

For details on how we collect and use your data, please refer to our Privacy Policy: (https://purposewear.co.uk/policies/privacy-policy)